Wholesale FAQs

Q)  What are your carriage charges?

Assuming minimum order values are met (see below), the prices quoted are inclusive of carriage


Q)  What are your nett minimum order values carriage paid?

* For mainland England and Wales £400

* For Scotland £500

* For Ireland £400 (and a carriage contribution charge of £40)


(Please note these are guidelines only and as is always the case, there can be variations)


Q) I would like to try a smaller initial order - can I?

For mainland England and Wales we offer a £250 minimum trial order but ask for a £17.00 contribution towards the cost of the pallet delivery charge


Q) Can I order half boxes?

Yes! The order form shows the number of units in an outer carton. For initial orders it is possible to request half boxes to enable you to try a broader product range.


Q) Do you export?

Yes - we currently have customers in America, Japan, France and Belgium and are happy to discuss with you your requirements


Q) Are your products frost resistant?

The animals are made from resin so are quite happy inside or out - if outside, they are frost resistant


Q) What are your payment terms?

It should be assumed that all initial orders are proforma unless alternative arrangements have been agreed in advance. For subsequent orders payment can be end of month following


Q) I would like to place an order but am not quite sure which products to select 

Please call the office on 02380 769 455 (landline) or 07728 377 261 (mobile) and we will happily help as best we can.


Q) What are your delivery times?

We try to carry everything in stock so usually the delivery can be made within 2 working days of ordering.  We anticipate being very busy at peak periods, and recommend early ordering wherever possible.  Next day delivery is possible if required.


Q) Can I collect from you?

Yes, by prior arrangement.  Our warehouse is located near Southampton.  For collections, there are no minimum order requirements.


Q) My question isn't answered?

Call us! We are friendly and approachable and we will always try to assist you.